Autotrader Reviews

A customer-orientated seller.

Excellent customer service, Jay did what he said he would do, when he said he would do it. Fresh MOT and service, valet and delivery all within the advertised price. No ripoff "transaction fees" etc like a lot of car sales. Would be happy to buy from HMC again.

Very straight with the condition of the car. Would recommend them.

The clear ad, price-matched condition, and mileage of car. Professional approach to sales and efficiently dealt with all the paperwork/ documentation.

Excellent Service

From the initial contact right through to collection the service was friendly honest and not pressured at all.

1st class service!

After reading all the reviews for HMC I took the plunge and bought my Discovery 4 online without seeing it. Any apprehension I had was soon gone after dealing with Jay and being kept updated on the vehicles progress during preparation. The vehicle was delivered to Cumbria on the agreed day by a professional and courteous driver. I was extremely happy with the look and the drive of the vehicle. It became apparent after a couple of days that the tracking was slightly out so I took it to a local garage to be checked, they confirmed it needed wheel alignment at a cost of £70. I contacted Jay who without hesitation apologised and gave an immediate refund of the £70 upon receipt of the garage invoice. A 5 star experience from me, wouldn’t hesitate to use HMC again.

A very genuine dealer who was very helpful throughout the buying process.

I was slightly concerned about traveling so far to view the car, but it was made easy by the communication we were given from Jay. There were no surprises when viewing the car and we drove away very content with our new buy for all 600 miles home.

Great dealers. Lovely people

Excellent dealers, really friendly and helpful staff. Got a great deal which they delivered a day ahead of schedule, free of charge. And price included 12 month warranty. would totally recommend it. Thanks to Jay and the lads.

Very decent service

Nice people who dealt with me professionally every pleasant and professional service.

Would highly recommend

Jay and his team were very helpful in finding the right discovery for me excellent service

Professional, accommodating, and honest dealership. Thank you!

Purchased a car from HMC. Jaz was amazing from start to finish, he was super accommodating, and knowledgeable and took the time to ensure I was happy with the choice. The car came with all maintenance up to date and has been faultless. The transaction was stressful and hassle-free. I would highly recommend this dealership.

Great service great price

Excellent service great deal- a pleasure to deal with.

A happy & content customer

The start was having a good selection of vehicles and allow customers adequate free time to view and test drive without pressures but stand ready to assist with any queries. My wife and I found the owner his staff and operatives extremely friendly and courteous at all times even after we had purchased our well prepared Discovery 4 HSE. We would certainly return to view at HMC when we change vehicles again.

Excellent service

Excellent service very happy with the car delivered to my home address was a great plus would recommend these guys

100% recommend

Absolutely amazing staff. The main person is Jay. 100% helpful 7 days a week. Highly recommend

Honest and transparent, highly recommended

I went to go see a car at their showroom and the staff were super professional and extremely honest. They told me about all the faults of the car as well which is rare from a car salesman. They also went through all the paperwork thoroughly and helped me obtain my insurance. I have no doubt that if I needed a car in the future and I was I. The area, they would be my first point of call. Highly recommended

Excellent, friendly, efficient service

HMC were very courteous, friendly, helpful and efficient. They had the car thoroughly serviced and valeted and supplied it in pristine condition. The car came with a 2-year warranty and free basic AA membership. I would recommend HMC to any car buyer.

Very helpful and informative.

Nothing is to much trouble. Great selection. I would certainly recommend them. Very accommodating, nice people to deal with.

Purchasing is quick and easy

Jay in HMC is very helpful and quick to help, I got v5 in 4 days of purchase and HMC resolved all the issues I had, definitely deserves 5 star.

Excellent service

Kept in contact at all times. The Land Rover is perfect. Highly recommended.

Would highly recommend

The nice chap had a lovely cup of coffee really great experience would recommend and love my Volvo

Efficient and easy

It was a quick and easy process to get a viewing arranged and later get the vehicle to me. Due to the bank holiday weekend, there was a slight delay as they wanted to make sure the vehicle was freshly serviced but they communicated this well and gave me a timeline for when the vehicle would be ready. They delivered the vehicle to me and did a quick and smooth handover. I would recommend it to others.

Friendly, reliable, and customer-focused.

Great customer service, friendly, and made you feel at ease as a customer. Gave lots of detail and background about the vehicle, personalized service, test drive, and delivery were all fantastic.

All staff were pleasant & jovial. 

Nothing seemed too much trouble. We were shown the car we were interested in, given the keys & were left to carry out what inspections we wanted, but were on hand if we needed any help & all paperwork was on hand. Ideal dealer

Buy with confidence

It was the first time that I had bought a car on line but I must admit Jay contacted me and everything was sorted out to the letter and his word.. the boys delivered on time and were very helpful Jay runs a good team and would recommend them thanks Jay and team

Honesty. helpfulness and gave time

Really kind, genuine Boss, went above and beyond to help us. He found me a good insurance deal, was honest and extremely helpful. Thank you

Friendly, helpful, and excellent customer service. would highly recommend

Friendly and helpful. Lots of advice and help with your new car. Knowledgeable about cars being sold. Excellent service all round.

It great Experience - would recommend it.

Great experience, smooth and easy. Very helpful and knowledgeable staff. Would recommend.

Excellent!

Jay and the guys at HMC are great, knowledgeable about all the cars, transparent with finance rates, and sorted a car for me within 24 hours

Friendly and helpful dealer.

Contacted Jay at HMC to discuss the vehicle prior to making the trip from Scotland. Jay was very helpful in confirming the details described and answering queries, even offering to pick me up from the airport. On arrival, Jay and his team were friendly and helpful giving me as long as needed to inspect and road test the vehicle, which was as described. Breakdown cover and driveaway insurance are available allowing me to head north in my new purchase. Would recommend considering HMC if they have what you’re looking for.

Very friendly and professional service

Very friendly and professional service helped with insurance and road tax, car was as described and they make great coffee!

Mondeo Good service, really engaging, was able to answer all the questions 

We had about the car, and showed us where the information was on the receipts/logbook to support what he was saying. Looked after the car and sorted out the repairs prior to putting it on sale.

Couldn't be more pleased with the car.

I was unable to buy a Mercedes SLK 320 locally so turned to HMC. Luckily Jay had just what i was looking for in stock and was really helpful describing the car i was interested in and emailing me some extra photo's of it. He also said it would be possible to deliver the car even though i live well over 200 miles from Chesham. I decided to go ahead despite not having seen the car and it was delivered a few days later by the very helpful and friendly Naz. The car is everything i had hoped for and more being in really good condition and driving beautifully. Couldn't be more pleased.

Best car dealers around

Honest, genuine, polite, and professional. I could not recommend HMC more to anyone reading this. They want to sell good cars here and that is exactly what they do. Maz was so helpful and knowledgeable, he made me feel completely at ease buying the car. It was maintained to the highest standard throughout its lifetime and had been serviced and valeted to a new car standard by HMC. If you are looking to find a car at the moment, these guys could help end your search so give them a call! Thank you again Maz and HMC you are very much appreciated!

A very nice dealer with quality vehicles giving a great service.

Very easy to buy from they were very knowledgeable and couldn't do enough even delivered my new car to me which is a two hour drive each way.im a really happy driver the car is excellent and exactly what I was looking for I will be returning to them in the future.

Friendly, relaxed customer service

Friendly, relaxed service, good communication before our visit, given plenty of time to check round the car and take for a test drive with no pressure. Took time to explain the AA warranty and breakdown cover included.

Would Recommend

Thank You HMC for my new vehicle. excellent customer service

Friendly. Professional. Fair.

I met with Jay there. He is very friendly and helpful . He guided me well.

fantastic!

fantastic. communicative. fair.

Top top honest service

Jay was sound, quite a practical guy and honest with everything. Opened up especially for me out of hours and happily he was not cheesy at all. Had an issue with the car which was electrical a day after the purchase which was only due to it being stood still and he immediately paid for the small repair without any haggling, unusual response from a garage these days.

Efficient well presented and reasonable. The car is great.

Excellent service from Jay, throughly recommend HMC.

Very good ,honest and fair happily use again.

Would recommend to anyone.

Superb service by Jay and Naz [ delivery]. Thanks very much

Happy purchase

Great service from Jay and the team. Was kind enough to get two ready for us to check out and great with the children while we looked at the cars. Lots of information and spotted a slow puncture with one of the tyres which was sorted there and then, ensuring we were safe on our long journey home. Definitely worth the four hour round trip to purchase from HMC.

How buying caused car should be

From star to finish, the service from HMC was second to none. The clear and extensive list of photos along with the comprehensive description left no surprises when I viewed the car. I travelled from outside Edinburgh, and Jay arranged for me to be picked up from the airport and their hospitality was fantastic. I can also report that the car was exactly as described and as I expected. I would highly recommend HMC to anyone looking to buy a quality used car

Amazing personal customer service! Excellent dealer!

Amazing customer service. I called up about a mini, and we were there within an hour. Jay was so easy-going and let myself and my son take the car on a test drive and just left us to spend time checking the vehicle out….no pressure. I’ve got to say it was so relaxed and laid-back, and I decided to part ex my car, and take the mini, there and then. Jay then sorted out all my numberplate details to transfer over, and all my car tax, did everything for me online. Made everything so easy. Literally 20 minutes later, we’re back on the motorway in a new mini Cooper S. I had text messages that evening, from HMC, to see if all is okay. I can’t get over the great personal service! I would recommend this Car Dealer to everyone!

Good service would recommend to anyone

Would recommend to anyone great service thanks team.

Awesome

Car was exactly as described, the customer service was outstanding. Highly recommended this garage

HMC the best car sales period

Guys I got the best service ever Jay help me from start to finish professional and lovely cars.What ever car what ever budget he is your guy. I highly recommend HMC when it comes to cars.Thank you Jay for everything i will came back 100%

Great service patience and helpful advice would recommend.

Mercedes SLK- awesome purchase

Was looking for a classic Mercedes SLK and found an amazing example at HMC. I am naturally very fussy about my cars but Jay spent a whole Saturday afternoon going through the details of the car and myself and my wife bought with absolute confidence. I would suggest you call in advance as some cars are held off site. Thanks to Jay and the team- stress free purchase of a future classic!

Have a had a great experience so far, the guys are very well organised. I was in urgent need of the car and they did alot of things to taylor to our needs. Got us the car straight away the next day which they moved things around to help me get the car.

Great service

Great experience with the service provided. Jay and his team was more than helpful. Delivered the car next to my house door. Amazing service and communication. Would definitely recommend to anyone. Keep up the good work

Excellent

Excellent service, very east to work with. The car was exactly as advertised and I am really pleased with it. Thanks HMC

Great service, delivered the car to my location and it was as advertised.

Thoroughly recommend this honest trader.

It was a fuss free experience, the trader was very professional and very thorough with presentation of the car. I would thoroughly recommend this trader to anyone looking for a good car.

all good no problem

Jay was great. he is a professional guy with a friendly and patient tempram

superb service from enquiry to delivery

Sam was very polite and professional. Answered all my questions. Car was priced to sell and would happily buy from them again.

You can use this Company with confidence

Friendly efficient service. Did all I expected and more, even dealing with road tax renewal and refund plus registration of new ownership. I fully recommend this Company and I've got a great car.

Excellent company to buy from

I would like to thank Jay & the team at HMC car sales they are polite friendly & professional I picked my car up last Saturday ( 20th ) on arrival all paperwork sorted. I would highly recommend &use again if I needed to. Thank you again keep up the good work.

Excellent company to do business with

The whole experience of buying a car from this garage was excellent there service throughout was impeccable. Whenever I had a query they always answered the phone they were very courteous, polite and helpful. There after care service was faultless and I would be very happy to recommend them

Purchased a lovely discovery HSE luxury as described very pleased.

Seller responds promptly and delivered the car on the agreed day.

All organised so process runs very smoothly. Would visit again

No pressure selling

Great little garage, fabulous customer service. Thank you

Lovely service very helpful wonderful service. Very pleased

Excellent car dealer

Jay is very helpful, accurate with his descriptions, customer service is excellent, was worth traveling the distance for the right car

Honest and dedicated staff and going extra miles with customer Satisfaction

Highly Recommendable due to excellent services A fantastic firm to deal with. Quite welcoming and honest about what you are buying.

Highly recommended.

Excellent service, very helpful and great car !!

Informative and willing to answer all questions. Prompt delivery and handover. They even dealt with my previous vehicle which made the transition even less stressful.

Very friendly, professional.

Everything is professional and polite good service.

Recommendable. Service at the highest level.

Excellent service.

Excellent service it was a 580-mile round trip for me I was greeted with a coffee my car was ready on arrival a part ex price was agreed upon quickly and all paperwork was sorted for me in under an hour and I was on my way really good service thank you

Polite professional service.

Bought from a distance. Never visited the dealership. Spoke to Jay. Gentleman and everything arrived as advertised. Brilliant service and very polite. Best deals around. Would highly recommend it.

Excellent service, would buy from them again.

Excellent service , very nice people.

Very good, definitely a recommendation!

Very friendly. Test drive as long as I wanted to. Comprehensive information, and every question was answered.